Travel Agent

Job Purpose:

Guides travelers by identifying itineraries; booking reservations.

Duties:

* Clarifies travel preferences by determining travel dates and destination, mode of transportation, and finances.

* Develops itinerary by assembling literature; offering personal experiences; commenting on local customs, points of interest, and special events; answering inquiries; offering suggestions.

* Schedules itinerary by identifying, booking, and confirming route, carriers, lodging, and dining; verifying space and rates; issuing tickets.

* Completes foreign travel requirements by obtaining visa, permit, and medical regulations; completing forms; providing information to obtain currency.

* Prepares travel packet by assembling itinerary, maps, tickets, confirmations, visas and related documents, baggage tags, emergency resources, insurance options, etc.

* Collects payment by entering and verifying scheduled services and charges; computing total; obtaining credit card charge, check, or cash.

* Maintains resource of travel options by traveling carriers and visiting destinations; assembling, filing, and updating directories, brochures, pamphlets, guides, timetables, etc.

* Obtains refunds and adjustments by completing claim forms.

* Promotes travel by selling tour packages and special events; speaking to community groups.

* Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications:

Travel Logistics, Scheduling, Customer Service, Data Entry Skills, Analyzing Information, Dealing with Complexity, Initiative, General Math Skills, Verbal Communication, Planning, Teamwork

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