Tuesday, September 10, 2013

Travel Agent

Job Purpose:

Guides travelers by identifying itineraries; booking reservations.


* Clarifies travel preferences by determining travel dates and destination, mode of transportation, and finances.

* Develops itinerary by assembling literature; offering personal experiences; commenting on local customs, points of interest, and special events; answering inquiries; offering suggestions.

* Schedules itinerary by identifying, booking, and confirming route, carriers, lodging, and dining; verifying space and rates; issuing tickets.

* Completes foreign travel requirements by obtaining visa, permit, and medical regulations; completing forms; providing information to obtain currency.

* Prepares travel packet by assembling itinerary, maps, tickets, confirmations, visas and related documents, baggage tags, emergency resources, insurance options, etc.

* Collects payment by entering and verifying scheduled services and charges; computing total; obtaining credit card charge, check, or cash.

* Maintains resource of travel options by traveling carriers and visiting destinations; assembling, filing, and updating directories, brochures, pamphlets, guides, timetables, etc.

* Obtains refunds and adjustments by completing claim forms.

* Promotes travel by selling tour packages and special events; speaking to community groups.

* Contributes to team effort by accomplishing related results as needed.


Travel Logistics, Scheduling, Customer Service, Data Entry Skills, Analyzing Information, Dealing with Complexity, Initiative, General Math Skills, Verbal Communication, Planning, Teamwork

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