Job ID: 17102
Location: San Diego, CA, US
Full/Part Time:Full-Time
Regular/Temporary: Regular
Line of Business:Epsilon
About the Opportunity
The role of Client Services Coordinator (CSC) is to provide service to the client by assisting the Account Executive in a variety of tasks, including but not limited to processing orders, preparing correspondence, and fulfilling client needs to ensure client satisfaction. The CSC will be empathetic to the client, have self-control, and be solution driven. This role includes but is not limited to proposal preparation, target market analysis, ad copy, and generating reports. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected. Directed by Client Services Coordinator Lead (CSCL).
Responsibilities
* Proposal preparation
* Consumer demographic, database searches, & analysis
* CrossMedia Marketing campaign development including: ad copy, print & design specification, and digital marketing
* Proof submissions, corrections, and approvals
* Database maintenance and approvals
* Develop and deliver progress reports and required documentation (i.e. forecast, ROI, campaign results, and sales strategy)
* Liaise with sales team, operations manager, and other departments on an ongoing basis to ensure product quality and customer satisfaction
* Resolve client issues, both internally and externally
* Maintaining Client Satisfaction
* Proactively manage changes in project scope, identify potential crises, and devise contingency plans
* Develop best practices and tools for client services and management
* Ensure forecast is updated daily
* Stay informed on company business practices, policies and procedures to ensure quality control on rates, products, policies and deadlines
* Other duties and responsibilities may be assigned
Qualifications
* University degree or college diploma in the area of specialty and at least 2-5 years of experience in client services
* Strong familiarity with client management software, such as MS CRM
* Competent and proficient understanding of all MS office software
* Experience at working both independently and in a team-oriented, collaborative environment is essential
* Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
* Empathetic to the client concerns
* Polite, attentive, and friendly personality
* Reacts to client adjustments and alterations promptly and efficiently
* Flexible during times of change
* Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines
* Motivated towards achieving set goals and deadlines in a timely manner
* Persuasive, encouraging, and motivating
* Ability to elicit cooperation from a wide variety of sources, including upper management, clients, contractors, and other departments
* Ability to defuse tension among teammates, should it arise
* Strong written and oral communication skills
* Strong interpersonal skills
* Adept at conducting research into sales-related issues and products
* Must be able to learn, understand, and apply new technologies
* Experienced customer service skills required
* Strong ability to effectively prioritize and execute tasks in a fast-paced office environment
* Professional and energetic work attitude
Work Conditions
* Overtime may be required in order to meet project deadlines
* Sitting for extended periods of time
* Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects
* Physically able to participate in training sessions, presentations, and meetings
* Standard work hours are M-F, 8am-5pm
Conditions of Employment
All job offers are contingent upon succesful completion of credit and background checks.
About Us
Aspen Marketing Services, a leading global marketing services firm and division of Epsilon, builds long-term relationships with clients, many of which are in the Fortune 100, through impactful programs built to engage, sell and retain. Clients benefit from Aspen's comprehensive portfolio of in-house marketing capabilities, including digital marketing, advanced analytics, direct marketing, experiential and event marketing, word-of-mouth and multi-cultural marketing. To learn more about Aspen, please visit http://www.aspenms.com/or follow us on Facebook at www.facebook.com/aspenmarketingservices
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