Tuesday, October 8, 2013

Data Analyst / Product Support Job

Job Title: Data Analyst / Product Support

Job ID: 18762

Location: San Diego, CA, US

Full/Part Time:

Regular/Temporary: Regular

Line of Business:Epsilon

About the Opportunity

The primary role of Product Support is to address and resolve client issues and requests that are coming in from the sales, account, and product management teams. Product Support Specialists work as an interface between these business units and the software development teams to resolve issues and to process requests.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

- Provide assistance to client inquiries on Aspen Automotive products

- Triage product support requests – assign to the proper department

- Manage inquiries from the time they are received until the inquiry has been resolved

- Utilize CRM Solution Database and department resources for product knowledge.

- Document client transactions in CRM database

- Assist in special projects-report generation, testing, research etc. as needed.

- Provide periodic status updates to management

- Generate database reports using prebuilt SQL queries

The above outlines the principal work and responsibilities in the job and does not specify each and every task that might be performed.

• Prior client support experience is required, 1 -2 years;

- Working knowledge of Microsoft Office, including Word, Excel and Outlook required;

- Problem solving and analysis skills required;

- Must have extreme attention to detail;

- Excellent verbal & written communication skills;

- Excellent time management skills, with the ability to work with deadlines;

- Knowledge of SQL queries is preferred;

- Documentation skills required

Compensation and Benefits

Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).

About Us

Epsilon is the industry's leading marketing services firm, with a broad array of data-driven, multichannel marketing solutions that leverage consumer insight to help brands deepen their relationships with customers. Services include strategic consulting, acquisition and customer database technologies, loyalty management, proprietary data, predictive modeling and a full range of direct and digital agency services, including creative, interactive web design, email deployment, search engine optimization and direct mail production. In addition, Epsilon is the world's largest permission-based email marketer. Epsilon is an Alliance Data company. For more information, visit http://www.epsilon.com/or call 1.800.309.0505.

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