Mgr-CD Sol Arch

Responsibilities

RESPONSIBILITIES

• Lead team of Solutions Architects to drive excellence in solutions development, solutions selling, and opportunity closure through strategic engagement with assigned customer base to maximize sales efforts.


• Identify opportunities for more effective technical support to the sales team.


• Monitor and redirect efforts and resources as appropriate to maximize sales results.


• Develop and cultivate relationships with senior management and executive levels.


• Interface directly with client personnel at all levels as required to provide consistent, high quality technical support and to develop sales/service opportunities.


• Participate in executive briefings and customer presentations.


• Conduct periodic operations reviews with SAs to maintain a focus and cadence on excellence.


• Ensure all SA's complete training against assigned curriculum roadmaps in timely manner.


• Conduct frequent, regular one on one sessions with each SA.


• Address performance concerns and ensure PDP or PIP is implemented when necessary in accordance with HR guidelines.


• Accelerate strategic service solutions bundles.


• Look for the opportunities to reduce costs and increase productivity.


• Manage budget to 100% versus plan.


• Consistently share successes and expertise across the SA community.


• Engage peer organizations to resolve customer issues.


• Provide timely market information, drivers and customer feedback to our partner organizations for product and technology positioning and enhancements.

Qualifications

REQUIRED QUALIFICATIONS

• Bachelor's Degree in a technical discipline or directly related equivalent experience. MS or MBA degree preferred.


• Minimum of 10 years' experience in a variety of disciplines related to the selling of IT and managed telecommunications solutions. Disciplines to include…
  
  
  
  • Data and IP Services
  
  
  • Managed Network Services
  
  
  • Managed Security Solutions
  
  
  • Managed Mobility Solutions
  
  
  • Cloud Services
  
  
  • Data Center Outsourcing
  
  
  • Unified Communications & Collaboration Services
  
  
  • IT Applications Management
  
  
  
  

• 7+ or more years in a customer facing leadership role with accountability for end to end delivery (i.e. Solutions Architect, Sales Engineer, Service Delivery Architect... )


• 5+ years architecture experience in conceptualization, definition and development of IT and/or telecom based products and service


• 5+ or more years' experience delivering customer presentations and preparing customer-facing material such as RFP responses, proactive proposals and network/system designs.

• Versed in TOGAF and/or ITIL standards for architecture and delivery.


• Strong financial analysis experience (P&L, ROI, cost analysis, business case development, etc)

DESIRED SKILLS & EXPERIENCE

• Current and valid industry certifications in one or more of the following preferred…
  
  
  
  • Cisco: Cisco Certified Design Associate/ Cisco Certified Network Associate (CCDA/CCNA), Cisco Certified Network Professional/ Cisco Certified Design Professional (CCNP/CCDP), Cisco Certified Voice Professional (CCVP) or higher
  
  
  • Microsoft, Tandberg, and/or Polycom
  
  
  
  


• Experience in sales or service of Fortune 500 companies


• Successful project delivery in a Fortune 100 company


• “Big 4" consulting experience

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.

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