Friday, October 11, 2013

Personal Banker Universal

At RBS Citizens Financial Group, Inc. we empower colleagues to be the best they can be, each and every day. We are a leader in the financial services industry and we know that in order to work with the top talent, we need to provide top-ranking benefits and culture.

As a Personal Banker, youll be instrumental to our branch sales and service operations. Youll give our customers outstanding support by understanding their financial needs, recommending the right products and services and resolving customer issues as they arise. You may process customer transactions and are required to adhere to bank policies and regulations. Best of all, this role is the gateway to future career opportunities with RBS Citizens Financial Group, Inc.

We believe that creating a Good Workplace is not just Good Banking, its Good Business.

As a Personal Banker your primary responsibilities include:

  • Go above and beyond for customers: Aspire to deliver world class customer service

  • Drive sales through service: Achieve sales and referral goals by developing a positive customer experience

  • Build book of business: Proactively seek ways to develop and expand customer relationships in order to contribute towards the branch success

  • Maximize personal productivity: Desire to maximize personal productivity through attention to detail, self motivation, and adaptability to achieve branch and personal goals

  • Grow your own capabilities: Actively participate in opportunities to expand knowledge, influencing and interpersonal skills


  • High School degree or GED required

  • 1 year cash handling, sales and service experience preferred

  • Strong listening skills, excellent customer service skills, comfortable asking questions and identifying needs to expand the customer relationship

  • Ability to understand how to present features and benefits of products and services to customers with differing needs

  • A track record of working effectively in a team environment and building solid relationships

  • Ability to work branch hours, which may include weekends and some evenings

  • Must successfully pass Personal Banker assessment

  • If selected, must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLS

Hours and Work Schedule

Hours per Week: 40

Work Schedule: Varies

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. - Charter One to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

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