Friday, October 25, 2013

Retail Leadership Development Program Various Locations (2013)

The multi-faceted Retail Sales Leadership Program provides participants with training and experiences that will prepare them to step into retail management positions and launch a promising, progressive career with the skills and confidence that ensure success. Core components of the program which is conducted in Atlanta at AT&Ts wireless division headquarters, include:

  • Intensive 12 month focus on developing leadership, management and coaching skills

  • Classroom training and practical, hands-on assignments - both individual and team-oriented

  • On-site, in-store rotations interacting and learning from our very best retail experts

  • Includes working in a retail store for 6 weeks so you are fully prepared when you graduate from the program!

Once you graduate, you will be placed in a retail store location. There, your responsibilities will be to:

  • Develop and lead a professional retail sales team to ensure achievement of store/kiosk revenue targets, operational goals and 100% customer satisfaction.

  • Supervise the overall daily operation of a store including hiring, coaching, disciplining, and scheduling of employees to ensure cost effective and quality Store Operations.

  • Ensure customer satisfaction.

  • Maintain inventories at adequate levels, promote sales, and maintain the appearance of the store.

  • Complete accounting and paperwork associated with cash receipts and prices and conduct physical inventories.

  • Meet assigned sales performance and profitability criteria.

  • Set appropriate individual performance standards for the store/kiosk in line with national standards.

  • Develop, implement and monitor a store prospecting plan to increase sales.

  • Facilitate and participate in weekly staff training/educational sessions to increase knowledge, create high levels of motivation, and inspire team to achieve results.

  • Establish and monitor store/kiosk work schedules and staffing issues to effectively manage payroll expenses.

  • Exhibit a high level of leadership presence within all aspects of the business and other internal departments.

  • Effectively manage profit and loss responsibility for store/kiosks and protect company assets.

  • Analyze various business reports for trend analysis and strategic planning purposes.

You will be responsible for all functions of the retail store/kiosk to include sales, customer service, inventory, and technical troubleshooting. You will maintain internal visual merchandising and in-store displays and ensure store appearance meets company standards at all times. You will analyze transactions to continuously find methods to simplify procedures, improve processes, and maximize resources.

Required Qualifications:

  • Must be pursuing or have completed a Bachelor's degree

  • Demonstrated leadership abilities

  • Strong written and verbal communication skills

  • Excellent interpersonal skills

  • U.S. citizen or permanent resident status

  • Willingness to relocate to Atlanta, GA for duration of program and travel to markets as needed

  • Willingness to relocate anywhere within AT&Ts U.S. coverage area upon completion of the program based upon current business needs

  • Ability to pass a criminal background check and drug test

  • The successful candidate will be able to perform the following with or without reasonable accommodation:

  • Ability to work flexible hours, including evenings, weekends and holidays upon graduation of the program

  • Ability to operate a personal computer, wireless equipment, copier and fax

Desired Qualifications:

  • Undergraduate degree emphasizing Business, Retail Management or Marketing

  • Prior retail or customer service experience

  • 3.0 or higher grade point average

  • Demonstrated leadership in extra-curricular organizations

AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

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