Wednesday, October 16, 2013

Shift Supervisor - Reprographic Services

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Williams Lea is a hotspot for new opportunities. We are a rapidly growing global leader in the provision of outsourced corporate information solutions. We are excited to be expanding our talented team and are looking for eager, devoted individuals for a variety of permanent positions.

Each day we transform the way organizations create, communicate and exchange their printed and electronic information. Our clients include top ten U.S. investment banks and many of the country's foremost law firms. We also work in partnership with some of the world's leading organizations in telecommunications, pharmaceuticals, energy, automotive, publishing, retail, and financial and professional services.

Our employees enjoy excellent benefits, competitive pay, training, recognition, career advancement, and the chance to work on-site with some of the most dynamic companies in the world. Please read more about this unique opportunity below.

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The Supervising Operations Associate is a member of the on-site Williams Lea team delivering exceptional customer service at our client locations. Responsibilities include leading a team in processing reprographics requests, doing finishing work and basic equipment troubleshooting.

Job Responsibilities :

  • Complete large numbers of reprographics requests for black/white and color photocopies.

  • Operate production printers and copiers, including inputting job-processing settings and managing job queues.

  • Operate finishing equipment (3-hole drills, bindery, laminating, folder, cutter, etc.) according to job ticket instructions.

  • Check document quality before, during, and after each production job.

  • Load copiers with paper and toner as needed.

  • Troubleshoot basic equipment problems, placing service calls when needed.

  • Coordinate workflow within the team, including prioritizing jobs and delegating duties to associates.

  • Monitor work flow to ensure jobs are completed efficiently, accurately and within deadlines.

  • Assess incoming requests selecting the best equipment and resources for successful completion.

  • Handle sensitive and/or confidential documents and information.

  • Train new employees on policies and procedures.

  • Communicate with manager and client on job or deadline issues.


Job Requirements :

  • High school diploma or equivalent.

  • Minimum of three years reprographics experience, preferably in a legal, banking or large corporate environment.

  • Advanced knowledge of reprographics equipment and procedures, with the ability to recommend options to clients.

  • Check the production work of other team members as part of the quality assurance (QA) procedure.

  • Provide customer assistance by answering telephone calls and emails.

  • Ability to lead and direct employees.

  • Ability to make independent decisions and use problem-solving skills.

  • Ability to work in a fast-paced team environment.

  • Attention to detail with emphasis on accuracy and quality.

  • Ability to prioritize work to balance multiple projects and deadlines.

  • Excellent verbal and written communication skills.

  • Exceptional customer service skills.

  • Intermediate computer skills required.

  • Must be able to lift up to 50 lbs. on a regular basis.

  • Must be able to work standing up all or most of the time.

Williams Lea offers an exciting and supportive business environment. We develop our people and reward their contribution. We work with openness and integrity. We are an equal opportunity employer. We maintain a drug-free workplace and perform preemployment substance abuse testing.

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Williams Lea is an Equal Opportunity Employer.


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