Are you a motivated person, passionate about fitness looking for a fast-paced career in a Fortune 500 company? Would you love to start a sales career incorporating your love of health and wellness? At Sears, our stellar reputation and creative advertising will keep the customers buying our products. We're looking for professional, friendly and fitness-minded candidates who are interested in a sales career with an industry-leading fitness reseller.
Sears Holding Company, the Number 1 reseller of fitness products in the USA, is expanding into the specialty fitness market. Sears is committed to becoming the leader in specialty fitness by creating strategic relations with key brands, reconfiguring stores, and utilizing its marketing and services advantages. As part of this overall growth initiative, Sears is seeking passionate, customer centric sales leaders to fill the position of Specialty Fitness Store Lead. A background in both retail and fitness environments is a must. This position will assist the Store Manager/Assistant Store Manager with coaching, training, scheduling and performance management of its fitness department and its associates.
Job Summary:
The Fitness Lead is responsible for enhancing the customer experience, developing customer relationships and driving profitable Fitness sales by providing proactive support to customers and associates, assisting the Home Improvement (HI) Assistant Store Manager with scheduling, coaching, training, supervising and selecting of the Fitness Consultative Sales Associates, as well as maintaining a personal contribution to the department's sales and profit goals.
Job Duties/Responsibilities:
* Performs Fitness Consultative Sales Associate job duties
* Supports the HI Assistant Store Manager in developing a high performance team by assisting in the scheduling, training, coaching and supervision of Fitness consultative selling associates as directed, with a focus on building the skills required to sell total solutions, resolve customer issues, enhance profitability of sales and develop customer relationships
* Participates in ongoing recruitment and interviews with job applicants and provides input to the HI Assistant Store Manager during the selection process
* Observes consultative sales associates' interactions with customers to help identify areas in which the associates would benefit from training and coaching
* Leads by example by interacting with customers to discover their needs and then selling products and services that provide customers with complete solutions
* Understands website navigation and proactively leverages technology in order to facilitate the customer experience
* Provides HI Assistant Store Manager with feedback and assists the Manager in developing action plans, supporting monthly coaching sessions and providing training and coaching for consultative sales associates to address sales performance, reduce sales-related expenses and optimize sales of accessories, Protection Agreements, Credit and other products and services that can enhance customer satisfaction
* Ensures optimization of credit, gift card, Shop Your Way Rewards, multi-channel, Protection Agreement, Sears Purchase Protect and other miscellaneous income opportunities
* Ensures execution of Company merchandising strategies, goals and standards, and coordinates promotional events to meet the business needs of the store, customer and local market
* Accompanies the HI Assistant Store Manager during the weekly business review to assist in identifying areas of opportunity and developing action plans for improving the department's performance
* Understands, identifies, and informs store and district staff of competitive activities, market trends and unique local market issues
* Assists the HI Assistant Store Manager in developing and communicating recommendations regarding assortment levels, inventory levels and product offerings, as well as local sales, marketing and community outreach opportunities to the Sporting Goods buying staff
* Ensures that equipment is in working order and coordinates repair with vendor contacts
* Assists the HI Assistant Store Manager as directed with communications to associates about upcoming events, product updates, selling process requirements and Company/business initiatives
* Assists in resolving customer issues and complaints; escalates issues to the HI Assistant Store Manager as necessary
* Fosters a team environment
* May perform limited store opening and closing activities
* Performs other duties and projects as assigned
Education Requirements:
* HS Graduate or Equivalent
Required Skills:
* Strong knowledge of Fitness products and trends
* Experience with supervision of business operations in retail setting
* Ability to assist in leading, coaching and developing a team of associates
* Ability to form strong partnerships and communicate well with store team members
* Ability to demonstrate product features/benefits and communicate clearly to customers
* Ability to identify issues and recommend business solutions to the HI Assistant Store Manager
* Retail experience, preferably in high end sales
* 2-3 years of management experience
* Strong knowledge of fitness industry, products and trends
* Ability to demonstrate product features/benefits and communicate clearly to customers
* Ability to train, lead and develop a team
* Strong organizational skills
* Computer literacy a must; familiarity with Microsoft Office Suite
Education/Training:
* High School graduate; College degree preferred
* Personal Trainer Certification preferred
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