Goals:
To learn all aspects of the Group and Ticket Sales operations including the importance to the success of the organization and the organizational systems necessary to successfully track and fulfill orders, by collaborating with Group Sales Manager, Box Office Manager, and other ticket department employees.
To learn all aspects of the Big Buddy Program, including the program's importance to the success of the organization by collaborating with the sales staff to continue the program's growth and scope.
To learn and understand the scope of the Birthday Party program and the packages offered.
To learn how the TicketReturn system functions in relationship to Group Sales departmental and individual ticket sales by training with the Box Office Manager.
To enhance customer service and fan interaction skills through individual ticket order training both via phone and walk-up sales during the day.
To learn how theme nights are created and implemented by collaborating and brainstorming ideas with the Group Sales Operations Manager.
To learn about event and facility management by training with the Group Sales Operations Manager to oversee the game day operations of hospitality areas.
To learn about fan/client relationships by training at a ticket window, in customer service, and during community appearances.
To learn how to run a successful facility event (other than baseball) by training with the Facility Events Manager.
To learn about the outcomes of the Group Sales initiatives by creating and analyzing client satisfaction surveys.
To learn and understand the gameday organization involved in the success of a Whitecaps event by learning how other departments get the stadium game-ready.
Qualifications: We are looking for a team player interested in learning about all aspects of tickets sales in the sports business. Interested students should be outgoing, tactful, courteous and friendly, with excellent communication skills. Successful applicants will also have a strong work ethic and be able to handle multiple interruptions and distractions. Candidates should be proficient with common office technology.
Location: Comstock Park, MI
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