Monday, November 4, 2013

Security Operations Analyst

News Source

Are you interested in beginning a career in Information Security? Amazon is seeking world class Security Analysts for their Security Operations Center located in Seattle, WA. The ideal candidate is expected to provide quality first-tier security event management, including data gathering, policy analysis, operational security support to business operations and vulnerability management initiatives/campaigns across Amazon's global enterprise environment. He/she will have experience working in a busy online operations environment and have previously participated in operational support using automated trouble ticketing or Security Information Event Management (SIEM) systems for at least one large-scale enterprise environment. Knowledge of the Linux operating system is required in addition to a passion for security and working with new technologies. Amazon Security Analysts are expected to always think and act in a proactive and innovative manner. Their #1 goal is to drive security issues to resolution by gathering and analyzing event data and escalating complex events to experienced second-tier Security Engineers early and often. This is an excellent opportunity to join Amazons world class technical teams, working with some of the best and brightest security engineers while also developing your skills and beginning your security career within one of the most dynamic, innovative and progressive technology companies in the world. In addition to a stimulating working environment, Amazon offers mentoring programs with experienced engineers, regular tech talks with technology Principals and defined career paths within multiple streams for motivated analysts who want to contribute to our culture of operational excellence.

Key tasks include:

  • Provide Level - 1 detection, analysis, research, and data gathering for security events

  • Provide Level - 1 support for information security requests to enable business operations; i.e. security policy clarification and exception requests, software requests, system account requests, Access Control List (ACL) requests; and general security questions submitted by Amazon internal teams

  • Provide Level - 1 support to security operations, incident response and vulnerability management campaigns; work in close collaboration with level-two and level-three resolvers to respond appropriately to external and internal threats

  • Strictly adhere to and enforce Amazon information security policy, practices and procedures

  • Respond to and complete customer requests to SLA via Remedy trouble ticketing system

  • Drive down mean time to resolution for all security operations related trouble tickets

  • Create and review documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc.

  • Evangelize security within and be an advocate for Customer Trust

Basic Qualifications

  • Bachelors degree in Information Technology or related field

  • Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.

  • Must be highly self motivated and directed

  • Must possess a keen attention to detail

  • Must have extensive knowledge in Microsoft Windows and Linux Operating Systems. Specific knowledge in Microsoft Office Products and client applications required

  • Familiarity with TCP/IP protocol required

  • Must have knowledge of computer hardware, including IBM, HP and Dell

  • Hands-on hardware and software troubleshooting experience required

Other Qualifications & Responsibilities

  • Ability to maintain a high level of alertness and attention to detail for extended periods

  • Must be able to work in a follow the sun rotation across and including weekends and holidays

  • Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

  • Ability to correlate system behaviors based on known inter-dependencies between those systems

  • Effective prioritization and time management

Preferred Qualifications

  • 1-3 years of Security Analyst or Security Operations experience

  • Knowledge of the Linux operating system and good understanding of networking concepts (to CCNA level or equivalent)

  • Occasional local travel and on-call escalation support required

  • Security + and/or industry certification

  • Bias for action, natural curiosity and eagerness to learn and grow in a dynamic technical environment

[InfoSec2013|Security Operations]


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